Questions buyers ask before the first order

1 pc for a sample, 10 pcs typical on stock colours, 300 pcs for logo-only customisation and 500 pcs for custom paint or packaging. The MOQ is on every product page.

Yes — mixed pallets and mixed containers are normal. Send a list and we will build one spread sheet with carton counts, CBM and a loading plan.

Yes. The PDF catalogue with MOQs, carton data and lead times is sent by email — request it on the catalogue page and it arrives within one working day.

We quote FOB or CIF as standard. For a landed-cost estimate we need your port and roughly what your forwarder charges; we provide the CBM and weights.

Yes. Send a drawing, a photo or a sample. Prototype in 10–15 days, then tooling and a production sample before the bulk run.

Pine, beech and rubberwood for solid parts, birch plywood for thin panels. FSC-certified timber is available on request.

Yes, matched to Pantone references. There is a minimum batch per colour, usually 500 pcs per SKU.

Yes — laser engraving, silk-screen or heat transfer on the toy, full-colour printing on the box, with your barcode and warning text.

Yes, before you share drawings or packaging files.

Models are tested to EN71-1/2/3 and ASTM F963 plus CPSIA, with CE marking and CPC documentation. The report for the exact SKU is sent with the quote.

Only where the age grading says so. Under-3 items must pass the small-parts and pull-strength requirements; we will not age-grade a product younger than its test allows.

Usually yes — the lab can name the importer. We confirm per SKU and market before testing.

30% T/T deposit, 70% before shipment. L/C at sight and Trade Assurance are available; samples can be paid by PayPal or card.

7–25 days for stock items, 25–40 days for custom paint, print or packaging after artwork sign-off.

Yes. Give us the warehouse address and booking number and we deliver against it.

Commercial invoice, packing list, HS 9503.00 classification, test report reference, and CE or CPC documentation as applicable.